Consumer Reviews of BP shingles
Read 169 BP Shingle reviews or write your own review.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Roof.info. They do not necessarily represent the opinions of Roof.info.
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Date created: 2016-06-26
Name: john
Location: Montreal Canada
Satisfaction Rating:
Review:
"Very bad and no after sales service."
Shingles started to curl and lose granules, 2 years after Spent $5000.00 in 2005, submitted application for refund refused for no valid reason. BP are the worst shingles. The shingles that were on for 30 years were in better condition that BP after 2 years.
Date created: 2016-05-13
Name: G. Sidawy
Location: Ajax
Satisfaction Rating:
Review:
"Warranty and after sale service is meaningless -- stay away"
The shingles on our roof failed after 10 years and got absolutely no support from BP. Early on in the warranty process it became crystal clear to me that BP will put every claim through a meaningless bureaucratic process knowing full well that most people will simply go away out of frustration. I am semi retired and I have 30 years experience dealing with Big Business so I had all the time in the world to chase these guys. On that point in my 30 years of dealing with all walks of business around the world (Big and Small) I have never seen such a disastrous poorly run company as BP. One year after my first contact regarding warranty I have sent dozens of emails, phone calls and hours of dealing with BP's bureaucratic process I finally hired a Lawyer and settled for a pittance of what we originally paid. By the way there is a class action suit against BP -- if that alone isn't enough to scare you away from using BP products.
Date created: 2016-03-31
Name: D C
Location: central , nh
Satisfaction Rating:
Review:
"Shingles Warranty Problems"
They were a nightmare to deal with. They only will pay a small pro rated amount of the shingles when they were new. Had us jump through way too many hoops to consider getting paid anything. Then want you to use BP again for the new roof! Are they kidding! If you do not use BP again you get way less back.
Date created: 2016-03-12
Name: George P
Location: Montreal
Satisfaction Rating:
Review:
"Warranty Length is Fiction"
Roof lasted about half length of warranty (12 years). Awarded laughable sum through laughable evaluation system conducted by distance for the class action lawsuit. Could not be unhappier with product and outcome.
Date created: 2015-11-27
Name: Nathalie LeBlanc
Location: Moncton, NB
Model: Rampart & Mystique
Satisfaction Rating:
Review:
"One Happy Old Lady!"
I filed a claim back in the spring for my old Rampart shingles. The process was a lot paper work but, the local rep helped me through it and made it much simpler for me and explained the process and took the photo's for me as, I'm 75. I did well and happy with the results. The new Mystique Shingles look great on there now and I have a 50 year warranty through one of there Certified installers! I think this should last me out.
Date created: 2015-11-20
Name: Hector Guitard
Location: Perth Andover N.B
Satisfaction Rating:
Review:
"Warranty Claim"
Talked to Kevin Arseneau the BP rep he was very helpful of putting my paper work through for warranty. I'm very happy with his knowledge with BP. Now I'm just waiting for BP to move to the next step of issuing me credit for my shingles.
Date created: 2015-11-10
Name: Yvon Williams
Location: Moncton NB, Canada
Satisfaction Rating:
Review:
"Satisfied Client"
I recently submitted a claim on my home's roofing and I must say, I was really impressed with Sales Representative, Kevin Arsenault's assistance in informing me on the claims process. Kevin was very clear in explaining the steps to follow. He gave me the timelines for each process and I must say that they were all accurate. I thought that the compensation was fair and I'm quite satisfied with the outcome. Quite often when people have after sales claims, they come out of it quite frustrated and with negative results. I, on the other hand am very pleased with the outcome. Kudos to Kevin in the professional manner that he addressed my issue. He really cares and it was certainly shows. It doesn't hurt that he has a great sense of humour as well.
Date created: 2015-11-04
Name: Suzanne Clark
Location: Fredericton
Satisfaction Rating:
Review:
"Service"
Thanks Kevin Arseneau for your great service. I really appreciate the time and help you gave me with filling out the warrantee claim.
Date created: 2015-10-26
Name: Ken S.
Location: Edmonton, AB
Model: Mirage
Satisfaction Rating:
Review:
"BP Shingles - Never Again"
I'm just about to file my claim after shingles failed after just 12 years (on 25 year warranty). Has anyone here tried the Cash Settlement option successfully? I really don't want to go with BP again as some of you here have gotten forced into. Thanks, K
Date created: 2015-10-04
Name: L. Kelly
Location: Mulmur, Ontario
Model: Eclipse
Satisfaction Rating:
Review:
"Be wary of BP shingles"
We re-shingled our roof in 2004, with BP Eclipse shingles, that were supposed to be guaranteed for 25 years. It is now only 11 years later and the shingles have curled up, are crumbling and breaking, and are shedding black pellets all around the house. When I looked up issues with these shingles I discovered that there is a class action suit in progress against BP for this model of shingle, and they are making it extremely difficult for people to get any compensation. Be wary.
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