Consumer Reviews of Zappone shingles

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Roofery.com. They do not necessarily represent the opinions of Roofery.com.

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Date created: 2012-03-04 Name: Lee Russell
Location: Spokane, WA

Satisfaction Rating:

Review:
"Excellent Product"
Our experience with the Zappone shingles has been very good. Several years ago we had our composition roof replaced with a Zappone Aluminum Shingle system. Zappone Manufacturing was pleasant, courteous and professional in figuring out what materials we would be needing. We especially appreciated the help they gave us with the questions we had. Their customer service was exceptional. The roofing company we hired for the installation had no problems with the installation and the job passed inspection with no issues at all. Our Zappone roof has been in place for a number of years and has held up great to the rain, wind and snow we have here in the Northwest. If we ever buy a different home, without a doubt, I would have Zappone Shingles put on it.

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Date created: 2010-08-30 Name: T.A. Becker
Location: Miranda, California

Satisfaction Rating:

Review:
"Aluminum Roof / 50 year warranty"
Installed in 2005, leaked each year. Zappone would recommend a "fix we would follow their guide lines and each year was worse than the previous year. Sent a formal warranty claim in March of 2010 / No response. After several weeks of trying to reach owner Joe Zappone I finally did, he stated that the roof must have been installed wrong so he said that we needed to fly one of his installers down here to inspect the job and he gave me his word that if it was installed correctly he would "make it right and reimburse me for all of the travel expenses". Zappone installer stated that the roof was indeed installed correctly and now Joe Zappone refuses to honor his word to me and or to honor his 50 year warranty. Zappone is now blaming the underlayment, we used Titanium after clearing its use with Zappone Sales Rep. / The damage to the interior of our home is extensive. Using family labor we removed the failed Zappone Roof and installed a 30 year Comp. Roof in July of 2010. We have lost over $23,000.00 on this failed Zappone Roof all we are asking for from Zaponne is a refund of the Purchase price of the Zappone materials. No response at all from the owner. When we tore off the Zappone roof it was evident that the roof was leaking on all pitches 3/12, 4/12, 6/12 and 8/12. The sheathing (3/4 inch plywood) was installed new in 2005 and the water stains were extensive, even nail heads showed rust. We are very dissapointed in our Zappone Aluminum roof and the owner of the company Joe Zappone's complete lack of communication.